Refund Policy

IELTS Camp provides immediate access to digital educational services, including AI-powered feedback, practice tests, study tools, and premium learning features. Because access is provided immediately upon purchase, subscription fees are generally non-refundable except where required by applicable law or as expressly stated in this policy.

Subscription plans may be offered on a monthly, quarterly, or annual basis. By purchasing a subscription, you authorize the recurring charges associated with your selected plan.

Subscription fees are charged in advance for each billing period and remain active until canceled.

You may cancel your subscription at any time through the customer billing portal provided by Paddle.

Cancellation prevents future renewals but does not automatically entitle you to a refund for the current billing period.

After cancellation, you will continue to have access to premium features until the end of your current paid subscription period.

Deleting your account does not automatically cancel your subscription and does not constitute a refund request.

To prevent future charges, you must cancel your subscription through your account settings or the payment provider's subscription management page.

Refund requests may be considered in circumstances including:

• Duplicate or accidental charges.
• Billing errors caused by technical issues within our systems.
• Unauthorized purchases where evidence reasonably supports the claim.
• Cases where applicable consumer protection laws require a refund.

Refunds will generally not be issued for:

• Failure to use the subscription after purchase.
• Dissatisfaction with examination results or learning outcomes.
• Changes in personal circumstances or study plans.
• Forgetting to cancel before a subscription renewal date.
• Temporary service interruptions caused by factors outside our reasonable control.
• AI-generated feedback or score estimates that differ from expectations.

Additional features, upgrades, or one-time purchases are subject to the same refund conditions as the main transaction unless local law requires otherwise.

Where a free trial is offered, users are encouraged to evaluate the platform during the trial period before purchasing a subscription. No refunds will be provided solely because a user decides the service is not suitable after substantial use of paid features.

Refund requests should be submitted within fourteen (14) days of the charge date unless a longer period is required by applicable law.

When submitting a request, please include:

• The email address associated with your account.
• The date of purchase.
• The reason for the refund request.
• Any relevant documentation supporting the request.

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider, financial institution, and geographic location.

Payments are processed by Paddle, our Merchant of Record. Certain refund requests may be handled directly through Paddle's billing systems and procedures.

Where applicable, Paddle's payment and refund requirements may apply in addition to this policy.

We encourage users to contact us before initiating a chargeback or payment dispute.

If a chargeback is initiated, access to IELTS.CAMP may be temporarily suspended while the matter is reviewed. This does not affect your legal right to dispute unauthorized transactions.

When requesting a refund, we would appreciate learning the reason for your decision. Your feedback helps us improve IELTS.CAMP for all learners.

Providing feedback is entirely voluntary and has no effect on the processing of your refund request.

We may update this Policy from time to time.

The version of the Policy in effect on the date of your purchase will govern that transaction. We recommend saving a copy of this Policy for your records.

For all refund-related inquiries, please contact us:

IELTS.CAMP
Email: support@ielts.camp
Website: https://ielts.camp